30-Day Money-Back Guarantee
Not satisfied with your order?
You can return eligible items within 7 days of delivery for a full refund, provided they are in their original condition and packaging.
Return shipping is the customer’s responsibility, unless the return is due to our error.
Note: Food items are non-returnable under any circumstance.
Return Policy Guidelines
- Opened or damaged items are not eligible for refund or exchange.
- Returns due to invalid addresses may have shipping costs deducted from the refund.
- Items returned not in original condition (including missing packaging) may incur up to a 15% restocking fee.
Exchanges
We do not accept exchanges for:
- Opened products
- Any food items
Damaged or Broken Items
If your item arrives damaged or broken, please contact us immediately.
We’ll make it right as quickly as possible.
Duties & Taxes
International orders may be subject to customs duties and taxes, which are non-refundable even if the item is returned.
These fees are collected by your country’s customs authority and are not controlled by AsteriaGoods.shop.
How to Start a Return
- Request an Return in contact form
Use our contact form to request your Return with Order Number. Returns without an Order number will not be accepted. - Pack Your Return Securely
- Reuse our packaging if possible, but ensure it is properly sealed.
- If returning an item originally shipped in a padded envelope, please secure the flap with tape.
We are not responsible for damage due to inadequate return packaging.
Shipping Fees Are Non-Refundable
While we want you to love everything you order, we cannot refund original shipping charges.
Even if the item didn’t work out — we can’t eat the cost of shipping (and honestly, it wouldn’t taste great).